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Here are the answers to our ten most frequently asked questions

Hi everyone.  Please allow up to 3 working days for UK deliveries at the moment, and longer for other destinations.
Thank you for your understanding during these challenging times.

We just wanted to let you know that we are still taking orders as usual, and operating our standard next day delivery service. 

Our warehouse has put strict measures in place and is following all guidelines on sanitisation and distancing, so as long as we can provide our service without compromising anyone’s health and safety, we will remain open. 

If you should have any questions please feel free to contact us

No, you don’t need to be registered in advance of shopping.  You can make your selection from the online shop and create your account at checkout stage.

For all orders received before midday we aim to despatch same day, and for orders received after midday we will always try and dispatch the following day, unless you have requested a specific delivery date.  Please understand however that there will be times when it is not possible to maintain these delivery timeframes, so if you order is urgent please let us know and we will try and help.  There may also be exceptions where we are waiting for stock to arrive in our warehouse, and in these instances we will email to let you know.

We do not have a minimum order quantity or value, but our standard shipping rates apply to orders of any size.

We haven’t currently got a showroom, however we do keep the web shop updated with our current range.  If you are looking for something in particular and can’t find it please feel free to ask.

Yes the prices displayed are our trade prices.  The prices are tiered so that the more bunches/stems you buy, the cheaper the bunch/stem price.  In addition once you spend over £1,000 you receive a further 5% discount which is applied automatically at checkout. 

Yes you can.  Our website is not currently set up to take orders from outside the UK, but if you email your requirements to info@atlasflowers.com we will get back to you with a quote for shipping.

For UK orders, all orders over £200 receive free delivery and for orders less than £200 there is a £15 delivery charge.

Per Item usually refers to a bunch for the dried products, to a stem for the faux products, and each for décor products.  However the image displayed will show you what “item” refers to.

We are pleased to offer a refund or exchange of your purchase (at your discretion), provided the items(s) are returned unused, in their original condition and fit for resale, within 30 days of you receiving them.  We will extend this period for International Customers where returned items are held up in transit.  All refunds will exclude any upgrades to postage paid for faster UK or overseas delivery.  The cost of returning unwanted items is to be paid for by the customer, except where an item is faulty.  We would recommend using a signed for or tracked service as we are unable to refund items that are not received. 

Please ensure that products are packed carefully in a box with appropriate protective packing to avoid any damage in transit.  When the goods are received, checked and processed back into stock at the warehouse we can arrange for a refund.  We also request that you include the original packing list that came with the order and mark the products you are sending back on the sheet to help with restocking the items, otherwise there will be a delay in processing the return.

Our return address is:

Century Logistics Ltd
FAO Atlas Flowers RETURNS
Unit 2, Snetterton Business Park
Chalk Lane
NR16 2JZ
United Kingdom

We can arrange for items to be collected from an address of your choice.  The cost of the return is a one off fee of £15 and will be deducted from your refund amount.  Please note it may take up to 14 days for collection of returned goods.  Please email us at orders@atlasflowers.com to arrange this option.

If you can’t find the answer you are looking for, please contact us and we will get back to you as soon as possible.
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